Shipping policy

Shipping Methods & Rates

  • Shipping: Shipping is calculated at checkout based on your address via USPS.
    • Ground Advantage (2-5 business days, once fulfilled)
    • Priority Mail (1-3 business days, once fulfilled)
  • Free Shipping: Automatically applied at checkout for orders of $125 or more

International Shipping

International shipping rates are calculated and displayed at checkout based on the destination, package weight, and selected shipping method. Delivery times may vary depending on the destination country, customs processing, carrier delays, and other factors outside of our control.

Important: International customers are responsible for all international shipping costs, customs duties, tariffs, import taxes, VAT, brokerage fees, carrier handling fees, and any other fees required by the destination country.

These charges are not included in the product price or standard shipping cost unless clearly stated at checkout. Solyn does not control these fees, cannot predict the amount, and is not responsible for paying or reimbursing any customs, tariff, duty, tax, or import-related charges placed into effect by the customer’s country or shipping carrier.

By placing an international order, you acknowledge and agree that you are responsible for complying with your country’s import laws and for paying any additional fees required for delivery. Refusal to pay customs duties, tariffs, import taxes, or related fees may result in the package being delayed, returned, abandoned, or destroyed. In these cases, Solyn is not responsible for any lost shipping costs, customs charges, or non-recoverable order costs.

Exchange Policy

All sales are final. However, we offer size exchanges depending on inventory availability.

Size Exchange Eligibility

  • Requests must be submitted within 14 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • One size exchange per order is allowed, subject to inventory availability
  • If the requested size is available, customers will be responsible for covering shipping costs

Order Issues
If your order is lost, delayed, or arrives damaged, please reach out within 7 days of the expected delivery date. We may request photos or tracking confirmation for support. We will issue a replacement or refund accordingly.

Contact Us
For all inquiries regarding shipping, exchanges, or order concerns:

  • Email: solyn.contact@gmail.com
  • Phone: (954) 998‑4258 — This line is primarily used for voicemail only. For the fastest support, please email us at solyn.contact@gmail.com. If leaving a voicemail, include your full name, order number, and reason for contact. We aim to respond within 24–48 hours.
  • Mailing Address: Solyn LLC
    808 Oakland Ave, Apt 201
    Ann Arbor, MI 48104
    United States

Legal Notice
By placing an order with Solyn, you agree to the terms stated in this Shipping & Exchange Policy. Solyn LLC reserves the right to modify this policy at any time in compliance with Shopify’s customer transparency and fulfillment standards.